The Shopping Experience

We want you to have an easy, enjoyable and safe online shopping experience here at Kids Cocoon, a Singapore online shop for affordable and quality babies’ and kids’ clothing, toys and home décor items. This is why we offer: 

Easy Exchange & Return
Our 15-day Return Policy offers easy exchange for a different sized clothing or even if you've simply changed your mind about a purchase and you'd prefer to have a different item. Read more about it here.

Free Shipping and Tracking of Orders
We are happy to provide free shipping by registered mail for purchases adding up to more than SGD$60, for local deliveries within Singapore. All orders are shipped within 24 hours of confirmation of payment and all purchases can be tracked as they are all sent by registered mail. You should receive your package within 3 working days of purchasing it if you are in Singapore. Find out more here.

Specific Measurements for Each Garment
Sizing for children’s clothes varies across the world. UK, US, European, Australian and Asian sizing conventions can be bewildering. We provide a Size Chart that will provide an estimation of the size you should get. However, to get the right size for your child, specific measurements are provided for each garment in way of chest size and length. Match your child’s measurements to this to save you the trouble of having to exchange the garment for a different size. Find out more here.

Wide range of kids’ clothes, toys and home décor items
We offer new items on a weekly basis to keep the store fresh. We do not re-stock on items that have been sold out. So, if you have decided on an item to buy, do place and pay for your order immediately as they may run out soon. Items in your shopping basket can still be purchased by another shopper if you have not paid for it yet.

Freebies that add to the shopping experience
Get a 10% discount on our SGD$100 Gift Voucher. Store the voucher on this website and use it anytime. You don’t need to use the voucher all in one go. This means that you are assured of a 10% discount on your future purchases using the balance in your Gift Voucher account. You could also purchase Gift Vouchers to give away as presents. Click here to find out more.

Watch out for discounts offered occasionally through the Kids Cocoon Email Club, facebook and Twitter.

Safe payment modes via Paypal and a strict privacy policy
Together with the best online shops in Singapore, we accept payment by Paypal and major credit cards such as American Express, Mastercard and VISA. We also adhere to a strict Privacy Policy to ensure that your personal data remains secure.

Should you need to talk with someone about your purchase, we have a live chat available at various periods through the day from 9am to 6pm (Singapore Time), Mondays to Fridays. Alternatively, send us an email. We will revert within 24 hours.

We wish you a thoroughly enjoyable shopping experience at Kids Cocoon.